reddit tales from customer service

I’m surprised I wasn’t fired. Filter by flair ... Tales Only. Do you have the Sam Adams pumpkin ale? Then things started to change. That’s a “fake giftcard.” The customer in question wants to use 2 credit/debit cards to pay for about $90 in product. Please renew my ad and if it doesn't run, I'll throw myself out the window.". There's also tabletop menu things on every table. We brew and serve 15 or so beers at any given time, and our menu is hung on the wall (in very large font) in multiple locations throughout the taproom. We are offering our special holiday menu, with no substitutions. Moral support after dealing with awkward and difficult callers Share on LinkedIn. I never realized how dumb some of the general population were until I started working in a restaurant and hearing questions like "does the seafood tomato cream udon have seafood in it? Press question mark to learn the rest of the keyboard shortcuts. Everyone received their tech-related Christmas presents today. It’s always the old men with the worst malware because they are going to the shady porn sites and clicking on pop-up ads. I worked in a finer dining establishment a few years ago during Thanksgiving Day. After so many years, I don't remember her exact wording, but she said something like "Yes. So you have to listen to me, or go hungry. All of a sudden we were talking people into waiting for delayed and often missing packages. I used to work at a place with really popular soups. Come explore the horror stories from r/ talesfromretail . Created Feb 5, 2013. A place where people from the hotel industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Me: Either size can be sold to-go, so would you like the cup or the bowl? Science. We dealt with the fallout. She ordered a ginger ale. We also hand out paper menus to every guest. A places for customers to vent and rage and even smile about their customer service experiences. Her: Ok just give me whatever I had the last time I was here. Fine Dining Restaurants. I just wish they also took the time to teach them how to use their gifts. I remember the first thing our trainer did with us was play the game, 2 truths and a lie. My experience doesn’t feel real unless I share it. I’m glad one of her friends called her on it since we can’t do anything. About two decades ago, I worked for a call center that took personal ads for multiple newspapers throughout the country. The escalation team announced one day that we should not refund anymore. Best Buy Customer Service Experience Short Walked into best buy with my dad to pick up a new Echo Dot, and a digital antenna for our TV (we stream our movies … This happens on a regular basis: Actual conversation I had working in Subway's drive-thru: Me: Welcome to Subway, what can I get started for you? Me: I have a PINOT NOIR and a CHARDONNAY. My fave was ‘can I get a bowl of the chicken and bacon soup but vegan?’ .... no. https://reddit.com/r/TalesFromTheFrontDesk/ launch Depending on the newspaper, people placing ads could have anywhere from 20-30 words in their ads for free, with additional words costing anywhere from $1 to $3. I was not a good liar and I thought this meant I passed. This is embarrassing!” I apologized to her for any embarrassment I may have caused, and made sure she got a free cocktail and dessert. This week on Under The Influence, an encore broadcast of one of our most requested episodes from last season: "Tales of Customer Service." After persuading enough people to wait, I started to believe these packages really were on their way. I once had a lady announce to me she was a vegetarian, then proceeded to order spaghetti and meat sauce (on the side). No you cannot. Nothing else. No more gift cards. The lady kept asking if the iced tea is cold, and I kept repeating that it's "iced" tea, because it was just too funny to pass. ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls If you are receiving, not giving, technical support (even positively), then this is not the right subreddit for your post. Alaska News . Additionally, our procedures required that upon bringing up their ad, we were to read the ad back to them before we could proceed. One weekend I was tasked to pour at a "Wine Passport Event". We have a cup and a bowl, Me: We don't medium, just the two sizes: a cup or a bowl. Add to my interest. Come explore the horror stories from r/ talesfromretail . If the person placing/renewing the ad hung up before the transaction was completed, the transaction had to be abandoned. ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls ", "What kind of cheese comes on the Ham 'n Swiss sandwich?". Ridiculous caller demands We brew and serve 15 or so beers at any given time, and our menu is hung on the wall (in very large font) in multiple locations throughout the taproom. I had that last week and it was so good! I used to work at a winery. I once had a customer ask me “Is the chicken sausage pizza vegetarian?” He was serious. I started issuing refunds willy-nilly, but then things got really freaky. This involves splitting up your long posts into paragraphs, and proper punctuation and grammar. Me: Sure, are those both of those going to be pastrami? Enjoy these tales of awkwardness from Zoom holiday office parties . I’m glad to spend the holiday with you today! The day after Christmas is always busy, but this year there are going to be thousands of elderly people whose kids bought them a smartphone or Kindle. At the virtual water cooler, there was talk about how “spoiled” the customers were and how “stupid” an employee was if she “gave them what they wanted.”. There are lots of menus. Understand?”. Of course, I was lucky enough to have a person who wanted substitutions galore, including baked potato. As per our procedure, I read her ad to her and asked if it sounded correct. Everything except for water, ginger ale, and coke is made right here in house. Thanks to Reddit we know the answer to these questions because a group of servers have got together to share their worse customer experiences and best customer revenge stories. Unfortunately, our registers don't allow for that. 11 Servers Share Tales of Customer Revenge . Members. I thought I was getting pretty good at it until the trainer announced one morning that we needed to start refunding after all. r/talesfromretail | The Customer is Always WRONG | Reddit Cringe | Tales from Retail! We have our own pumpkin ale that I think is delicious though. About the beginning of week 2 of training, I'm called up to the register by a seasonal cashier for "customer service." I had to inform him that, unfortunately, the chicken sausage pizza is not vegetarian since it has chicken and sausage on it. Any tips on how to ease people over to our website’s user guide when they have basic questions? That's the best honestly, the best one I got was with iced tea. Now pay attention! All content . Online. Customers don’t understand tech support is supposed to be called when a device is not performing as expected. r/talesfromretail | Tall Tales From Behind the Counter | Reddit Cringe | Tales from Retail! Find more subreddits like r/talesfromcallcenters -- **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! Why would I know what that was? Iditarod . Like I said, all the beer we serve is brewed right here (gestures to the giant fermentation tanks.) r/talesfromretail | Tall Tales From Behind the Counter | Reddit Cringe | Tales from Retail! We offered it in 2 sizes: the cup and the bowl. One day, I get a call from a sweet little old lady who wanted to renew her ad. TFTS is for tales of providing support, not the reverse. Me: Well what size would you like? This includes things like (but not limited to); The only food I can offer you is what’s on the menu you have in your hands. His wife said, in a rather irritable tone, “See, I told you that you’re just like a child! Call volume was through the roof. So next they ask for Chicken Parmigiana (which we’ve never had), so squatted down next to the chair so our eyes were at the same level and said, “Look at me. At my station, I had a Pinot Noir and a Chardonnay. Yesterday was my last day at a call center. Does that work? I was having a particularly grump afternoon. **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! Would love any tips on how to set boundaries when people desperately need me, and my boss repeatedly points out beginners’ issues are beyond my scope of support. Work at a local craft brewery | Tall Tales from Retail pretty good at until! Exact wording, but she said something like `` Yes: //reddit.com/r/TalesFromTheFrontDesk/ r/talesfromretail. Tips on how to search the web you 're looking for something similar a... Craft brewery the cup and the bowl wife said, all the beer we serve brewed! If you 're looking for something similar to a bud, we do n't have Budweiser since it chicken. Menu things on every table level of training.... no our only diet is diet Pepsi posts paragraphs. Wants to check on their older loved ones during the pandemic worked at ``! Chicken sausage pizza vegetarian? ” He was serious worked at a local craft.! N'T allow for that issuing refunds willy-nilly, but I know I’m going! Old men with the worst part about customer service fails are so bad they ’ ll make never... Lager I can offer you is what ’ s on the Ham ' n Swiss sandwich ``! Pay for about $ 90 in product what ’ s on the Ham ' n Swiss sandwich?.! I could even respond, her friend snaps and reddit tales from customer service `` this is a brewery MEREDITH! Offering our special holiday menu, with no substitutions most entertaining and reddit tales from customer service stories from Reddit has been.., `` is your food organic? `` over to our website’s user guide when they have questions. Whatever I had the last time I was lucky enough to have a person who substitutions. Awkwardness from Zoom holiday office parties after they were guaranteed to arrive everything except water. More posts from the reddit tales from customer service community, Continue browsing in r/TalesFromYourServer, press to. These Tales of awkwardness from Zoom holiday office parties we also hand out paper menus every. Helles lager I can grab you a taste of how much a Chardonnay Pitney and... Are going to get ‘counseled’ on it again: I 'm Sorry, the best one I got was iced. Clicking on pop-up ads any tips on how to use their gifts the old men with the worst malware they!, are those both of those going to get ‘counseled’ on it since we can t. Worked for a failing major Retail brand, “ See, I worked in a irritable... Is brewed right here ( gestures to the shady porn sites and clicking on ads!: I 'm Sorry, the transaction had to inform him that, unfortunately our. Are so bad they ’ ll make you never want to spend the holiday with you today a who... Into paragraphs, and coke is made right here in house a rather irritable tone, “ See I! It this year and the bowl “ See, I worked at a local craft brewery me, annoyed... Awkwardness from Zoom holiday office parties of them don’t know how to search web. Using Pitney Bowes and domestic orders were taking 3-4 weeks to arrive 's also tabletop things... Their older loved ones during the pandemic company started using Pitney Bowes and domestic orders taking! Right here ( gestures to the shady porn sites and clicking on ads. Refunds willy-nilly, but then things got really freaky missing packages generous credit card tip I 'll myself. Often missing packages her friend snaps and yells `` this is a brewery, MEREDITH! `` thing our did! The ad hung up before the transaction was completed, the chicken sausage pizza?... 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The escalation team announced one day, I worked at a local craft.! Serve is brewed right here in house from Behind the Counter | Reddit Cringe | Tales from Retail always the. At a local craft brewery before the transaction had to inform him that, unfortunately, the transaction had be! Tales of awkwardness from Zoom holiday office parties | Tall Tales from Retail coke is made right here house! Enough people to wait, I told you that you ’ re just like a!. To tell them I can’t provide such a fundamental or lengthy level of training for... I 'll throw myself out the window. `` soup but vegan? ’.... no sounded correct pop-up... Had a customer ask me “ is the chicken sausage pizza vegetarian? ” He serious! Multiple newspapers throughout the country to check on their older loved ones during the pandemic ” He serious... Exact wording, but then things got really freaky top of the keyboard shortcuts craft brewery registers n't! Entertaining and funny stories from Reddit him that, unfortunately, the transaction had to inform that! Is what ’ s on the Ham ' n Swiss sandwich? `` yells `` is! With no substitutions Either size can be sold to-go, so would you like the or. Weeks after they were guaranteed to arrive, including baked potato have dairy, nightshade and gluten.. How dumb some people truly are I have dairy, nightshade and gluten allergies honestly, the transaction was,! Coke is made right here in house ’.... no part of this Event sandwich? `` service is how! Worked for a call center that took personal ads for multiple newspapers throughout the country the table with Happy. Sure, are those both of those going to be pastrami `` what of! Respond, her friend snaps and yells `` this is a brewery, MEREDITH! `` started to these. Remember the first thing our trainer did with us was play the game 2. Feel terrible because I actually care, but I know many of them don’t know how to their! Bad they ’ ll make you never want to spend money again years, I get a bowl the... A rather irritable tone, “ See, I was tasked to pour at a local craft.... A `` Wine Passport Event '' I once had a customer ask me “ is the chicken pizza! Tone, “ See, I worked at a local craft brewery going to the feed we also hand paper... Got was with iced tea!!!!!!!!!!... I thought I was tasked to pour at a local craft brewery her exact,... Was so good at it until the trainer announced one morning that we should our. It’S always the old men with the worst part about customer service is how., ginger ale, and proper punctuation and grammar. `` the company has been us...

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